The Pre-Cleaning game for a Mt. Juliet maid service


Mt. Juliet Cleaning ServiceYour maid service is coming today!  Hooray, you look forward to this all week!  Coming home to a clean house is my favorite!  The only thing that could make it better would be having a chef who has prepared dinner and who cleans up after!  On these mornings you rush around tossing shoes and toys in the closets.  Believe me for this, we maids thank you 🙂

I have a maid service coming to my Mt. Juliet home today, should a do a little pre-clean?

Not to speak for all maids and butlers across the board, because I know this in great majority may not be the case.  But as for myself and my craft and profession, Serving people is a passion, cleaning is my craft.  A chef prepares plates of passion and great presentation. Toilets aren’t a passion, the presentation and delivery is my passion.  The “WOW” factor.  When a maid walks into your home she can start with a messy home and straighten the clutter or she can walk into a dirty home that needs to be cleaned.  Doing a bit a pre-cleaning to your home will allow your Mt. Juliet maid service to focus on making things clean rather than just in order.

What’s your idea of Clean?

Everyone has their own idea of clean.  For some people its vacuum lines in the carpets and the dishes put away.  For me, its removing dirty finger prints from the doors, light switches and cabinets.  Being clear with your maid on what you would like is so easy to do.  We are simply maids and unfortunately not mind readers.  (Mind reading maids tend to be extremely expensive.)  Everyone’s expectation and focus may differ.

Let’s compare checklists

An experienced Mt. Juliet maid service will arrive with a checklist to review during the initial interview/consultation.  A prepared home owner has a checklist of their own.  How easy is that?  Bringing both of these checklists to the table can prevent quite a bit of disappointment later. After a few cleans you may notice something that you would like to add to the weekly list, awesome let your maid know!  She wont know unless you tell her.  At the same time, if your maid is doing something you love, let her know!  We love compliments!

Let us help you!  When the original cleaning “to-dos” were negotiated; bathrooms, bedrooms, kitchen, stairs and baseboards, the pile of clean clothes left on the sofa and last nights dinner party was not factored into the equation for weekly cleans.  The less you leave laying around allows your maid more time to focus on the presentation and “wow” we strive to deliver.  That being said, folding laundry and cleaning up after parties can be arranged.  Lets talk dollars so it makes sense.

Ready for a quote?  Click here

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How to find a trustworthy cleaning service in Nashville


Whether you currently use a maid service or you are looking to start, there are a few key points of importance that everyone, from the president to the bachelor in the one bedroom apartment, must look for.  Trust!  First, before anything else, “Do i feel like I can trust this person in my home?”  This is YOUR HOME This is where you and the things most important to you reside.  In this article we will look at how “Trust” is one of the most important factors in choosing a cleaning service.

Can I trust the people coming to clean my house?

trust     If you’re like me, you don’t answer the door every time someone knocks.  You creep completely around your home through every window angle to get a better glimpse of this unknown visitor who has come calling unannounced.  No one anticipates unexpected guests anymore.  Every encounter has some preemptive notion such as a text, a phone call or an email.  You wouldn’t invite them into your home unless you knew them.  The same goes for a cleaning company.  Just because they have a business card and a cleaning kit, doesn’t mean they are people who you want scouring through your home.

How to develop trust with your cleaning company?

  • Trust is earned, not given: In most cases it simply takes time

The majority of cleaning service takes place while the people who live there are not home.  Would I trust this person in my home when I am not there?  Do I know this person?  They have great reviews, and a business card, should I automatically trust these people into my home.

  • Get a referral from a trusted friend

Asking friends or family for a referral of the cleaning company or maid service they use is a great way to find a reliable service.

  • Ask the company for references: And call them

Any reliable and legitimate cleaning service should have a list of references they can send to you.  Do your due diligence and call some references ahead of time.

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9Seven Cleaning Service Does your cleaning service communicate with you?

Many times you never really know who your cleaning company is sending from week to week.  And in the lucky chance you get the same cleaning person each time, how comfortable are you to talk with this person?  Can you talk with this person?  If something isn’t done to your satisfaction, how comfortable are you to discuss it with them?  Trust isn’t just a judgment of encounter, trust is having communication with your maid service.

  • Does the cleaning company communicate who they are sending to clean your home?
  • Do they honor requests if there is a particular maid your prefer?
  • Do they follow up with you to ensure satisfaction?
  • Are they asking what’s important to you?

There is a thin line between professionalism and personable-ism. You are hiring a person to come into your home to do a job for you.  This is a hiring process, an interview.  Your cleaning service shouldn’t just come in, walk through your home and tell you how much you have to pay them.  This is an interview process and you’re the one hiring.  Be prepared to ask them questions…

1.  Do you have a list of references I can call?

2.  Do you have a copy of insurance and bonding certificates?

3.  Do you background check your employees?

4.  Will you send the same person to clean every week?

5.  What is your cancellation policy if I need to cancel for a week?

You have a vision of how your home should look before the cleaning service notion ever began.  Clearly define what is “clean”.  My husbands idea of clean differs quite a bit from my idea of clean.  Know that all of these meticulous details take time, with time comes a price.

9Seven Maid ServiceNarrow down your:  Basics – Musts – Wishes

If your home office is in order of personal organization, than that entire room should not be figured into your quote.  If your basement is out of commission, that square-footage shouldn’t be figured into your quote.  Lastly, be realistic, this is a maid service you are hiring, not your house keeper.  Pick up your undies, your this and that clutter as this will leave more time for your maid service to give the attention to detail in your cleaning needs you discussed from the git-go.

5 simple ways to get noticed for a promotion


Unless you own the business, almost everyone is looking for a way to be noticed for a promotion.  A promotion gives you, not only the satisfaction of knowing you are doing a great job, but in some cases, it can also mean a raise.  Some people do a great job but get looked over when it comes to promotion time.  How is this??  Let’s get you noticed.

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Well, here are 5 simple ways to get noticed for that well deserved promotion.

1.  Always be on-time

And by on-time, we mean 5 minutes early.  Arriving 5 minutes early allows you time to walk in, get situated and ready for work at the actual starting time.  You may think your boss doesn’t notice that you are five minutes late everyday.  More often than not they do or they at least have someone that isn’t afraid to let them know.

2.  Always call if you’re going to be late

Calling your boss ahead of time when you are going to be late may seem uncomfortable at first, but it shows great communication.  (Unless you do it everyday)  It also shows your boss that, despite the fact that you may get in trouble, you called because you care.  It allows them to put more trust in you because you are willing to even tell on yourself

3.  Ask for feedback

Ask your boss for feedback when it comes to doing a job better.  Be proactive and ask about areas they see need improving.  (Certainly don’t ask everyday)  Don’t wait until a yearly review to find out you’re missing a promotion because of something you could have improved.  Ask your boss about how they would have handled a certain situation?

4.  Give them feedback

By this we don’t mean to tell them how they could do their job better.  Simply, when you get feedback about improving your job, give them feedback on the steps you’ve taken to improve.  It is okay to occasionally let your boss know about something good you did for the company.  Sometimes You need to be your biggest fan by letting them know you did something great.  Just remember that over-doing it will get annoying quickly.

5.  Ask for more…

Once you’ve mastered the 4 steps above, ask your boss for more responsibility or  an opportunity to learn additional job duties.  Seeking this out on your own makes you well on your way to becoming irreplaceable.  The more knowledge you have about your business or industry as a whole, the easier it is for you to be promoted.

A trusted employee who is always on time, asking how they can improve, and are searching for ways to become more knowledgeable about the business, will be at the top of the list when it comes time for promotions.

Why its a big deal that Rolls Royce and Bentley came to Nashville


Maserati-Rolls Royce-Bentley of Nashville As Maserati-Rolls Royce-Bentley of Nashville celebrated their one year anniversary last week, there are many people who have yet to discover that Nashville has its very own, ultra luxury dealership.  Well Nashville, they are here and it’s impressive.

Bentley has only 41 authorized dealerships in the US with Rolls Royce having only 33. This puts Nashville/Franklin on the map of the uber-elite.  To put that in perspective, California and Florida have 12 of the 33 Rolls Royce dealerships.

Bentley of Nashville Maserati-Rolls Royce-Bentley of Nashville is tucked away on the border of Brentwood/ Franklin in the Cool Springs area right off of Bakers Bridge road at 225 Comtide Blvd.  It’s located behind Wild Ginger Restaurant and right next to Infiniti of Franklin.

The dealership is beautiful and has more high dollar cars than you would find at a Kardashian wedding.  With well over 30 cars on their lot ranging from $140,000 to $450,000+, there’s a vehicle for everyone.  Rolls Royce Nashville

The staff, led by General Manager, Tom Buckley, is extremely friendly, knowledgeable and accommodating.  If anywhere in your mind you thought people selling Rolls Royce and Bentley’s would be snooty, then visit Tom and his staff and you will find that is far from the truth.

So, why did Maserati-Rolls Royce-Bentley decide to come to the Nashville/Brentwood/Franklin area?  Well, besides Nashville being a fast up and coming city, just outside of Nashville is Williamson County. (where Brentwood and Franklin reside) Williamson County has been in the top 20 wealthiest counties in the US for the past 10+ years.

It just makes sense to finally have an exotic/luxury car dealership in the heart of where the money is located.  Before Maserati-Rolls Royce-Bentley of Nashville arrived, there were a few unauthorized dealerships around Nashville that had the occasional Maserati or older  Bentley.  But at last, there is no need to drive to Atlanta, Florida or California to find your next exotic/luxury vehicle.  Simply go see Tom Buckley at Maserati-Rolls Royce-Bentley of Nashville.

Maserati of Nashville

They are open Monday-Saturday 8am-7pm with Sunday reserved for private showings only.  Their website is www.mrrbnashville.com  to see their full inventory or you can call them at 888-545-1585.

Once you drive one of these luxury vehicles, you will never be the same until the day you own one.

Is your limo reservation system like a cold-dead fish handshake?


 Imagine you are meeting someone for the very first time and you are about to give them your business.  You go to shake their hand and they give you a cold-dead fish handshake.   Or even worse, they hold on to your hand 10 seconds too long.  Limo Reservation taking is the initial handshake you get before doing business and often times, the first impression of your company.  If that handshake is broken, I promise you, you are losing clients.

There are many aspects that we, as limousine companies, must constantly be improving.  One detail that gets overlooked quite frequently is one of the most important, taking reservations!  Many limo companies have great service, great vehicles, and great pricing but are losing clients from the gate.   Here are 5 ways to help you improve your limo reservation taking system.

1.  Ask your clients how They like to book trips?

Every client is different.  Some clients prefer the standard phone call while others try anything to avoid speaking with anyone at all.  Ask your clients what they prefer.  It’s very simple.  If you find that the majority of your clients would prefer booking through a downloaded app, well it’s time to get an app.  If you find the majority prefer speaking with someone on the phone, find a way to get them to a customer service rep faster.

2.  Offer multiple ways for clients to make reservations…

Communicate to your clients that you have multiple ways they can book trips.  Create an online reservation system, a template they can download and email, or even a web based app.   At our company, 9Seven Executive, we have a dedicated cell phone that stays with our reservation department because several of our biggest clients prefer to text.

3.  Become a secret shopper for your own company. (Or hire a company to do it for you)

Have a friend call your customer service to make a reservation.  See how long it takes to complete from start to finish.  (You may be surprised)  If it takes longer than 5 minutes to make a reservation, there is something very wrong.  Restaurants hire secret shoppers to get true feedback all of the time, why aren’t limousine companies doing this?  Hire a secret shopper to give you a review of their entire service from reservations to billing.

4.  Review, audit and streamline your reservation Process…

Procedures and protocols are a necessity for every limo/car service company.  They are what keep a company organized and efficient.  Unfortunately some companies can tend to over complicate those procedures that can waste a clients time.  Take a line by line look at your reservation procedures to see if there is any information you can streamline.

5.  Create a quick and simple process for repeat clients to book trips…

I understand there is quite a bit of information to obtain during the reservation process.  But would anybody use Facebook, Twitter, or LinkedIn if you had to enter your email, telephone, address, city, state, zip, mothers maiden name, username and password Every Time you logged in?  Probably not.  So why do you make your regular clients do the same thing?  Simplify the process for your repeat clients to give them ease of access.

Remember that taking reservations quickly and efficiently is like the first hand shake of your business deal.  Make sure yours isn’t the cold dead fish.

What is garage to garage billing?


In the limousine industry, questions about billing tend to be perplexing for customers.  Making sure you fully understand the way your limousine or car service company is billing you, can help you decide if you are getting the most for your money.  While no two companies are exactly the same, most limousine companies follow many of the same rules when it comes to billing.  In this article we are specifically looking at garage to garage billing.

What is garage to garage billing?

Well, simply put, it is where the customer is charged from the time the vehicle leaves the garage until the time it returns to the garage.  (Also known as “drive time”)

When does garage to garage billing apply?

In most cases, limousine companies charge garage to garage billing when the pick-up or drop-off address is outside of that company’s standard operating radius.   (The average tends to be about a 30 mile radius)

Now, that being said, most companies tend to have different opinions of where the center of their radius is located.

– Some companies count their “garage” as their center starting radius

– Some companies count the “center of the city” as their starting point

– Some companies use the closest “airport”

– And unfortunately, some companies use the starting radius that benefits them the most

So two good questions to ask when being billed garage to garage are:

1.  How far away do you start charging Garage to Garage?

2. Where is the starting point of your garage to garage radius?

If one company bills from their physical address and another starts from the closest airport, one company may charge you garage to garage while the other does not.  Knowing this may just help you save the cost of paying for an extra hour.

Another common question on garage to garage billing is:

1. What if the chauffeur leaves early, gets stuck in traffic on the way back, or stops to eat?  Will I be billed for that unnecessary time?

*Answer:  No, garage to garage billing should be a predetermined drive time that you are fully aware of at the time of booking.  You should never be charged for a chauffeur taking extra time or unforeseen elements when it comes to garage to garage billing.  Upon receiving your trip confirmation/reservation, good companies will tell you up front what they are charging for drive time.

After all, everyone hates hidden or surprise charges.  We hope this clarifies your garage to garage billing questions.

Nashville Executive Limousine


                  First Class Concierge Service

Nashville Executive LimoAfter a 3 hour flight you are ready to simply relax after arriving at Nashville International Airport.  Your chauffeur has met you in baggage claim and has taken your luggage directly from the carousel to the vehicle for you.  After stepping into your vehicle, you are greeted with an ice cold bottle of Fiji water.  Your chauffeur loads your luggage, makes sure the air temperature in the vehicle is perfect, and away you go.

You realize you’ve made a great decision by calling 9Seven Executive Limousine for your airport transfer.  There’s no waiting in rental car lines, no need to look up directions, and no need to worry about traffic, it’s time to relax.  You were emailed your chauffeurs picture and profile 24 hours before your trip so you knew exactly who was driving you.  The last time you were in Nashville you opted for a Taxi, which ended up costing more because the driver, supposedly, got lost.   “Never again”, you say, “never again”.

Nashville and Executive Limousine Highlights

Music City is becoming the “It City” for business executives and travel pleasure:

  • Nashville Music City Center, Nashville Convention Center
  • The Hermitage Hotel, Loews Vanderbilt Hotel, The Hutton Hotel, and the Downtown Hilton
  • Grand Ole Opry, Ryman Auditorium, Country Music Hall of Fame and Music Row
  • Tennessee Titans at LP Field and the Nashville Predators at Bridgestone arena
  • Tootsies, Robert’s Western World, Exit/In, and the Schermerhorn Symphony Center

9Seven Executive Limousine provides you with first class service that other Limousine companies only attempt to replicate:

  • Our clients range from world class entertainers and high profile executives, to first time Nashville visitors
  • 9Seven Executive features an “on-time” guarantee.  If we are even 1 minute late to your pick-up, the trip is on us
  • Our full service Concierge staff are available 24 hours a day to assist with finding tickets to events, errand running, or making dinner reservations at Nashville’s finest restaurants
  • Your chauffeurs profile and picture are emailed to you 24 hour prior to your trip so you know, Who’s Driving You.

Our priority is to Exceed Your Expectations, Every-Time!

Your first-class experience is our reputation.  So relax and know that your transportation needs will not only be met, they will be exceeded by our highly trained chauffeur staff.

9Seven Executive Limousine features daily tours of Nashville, including tours to the Jack Daniels distillery and Arrington Vineyards.

Our chauffeured transportation service not only features extraordinary vehicles, such as brand new Rolls Royce and Bentley sedans, but exceptional service.  Our chauffeur staff live by the motto “We are professionals serving professionals”.  After all, the world’s best steak is just a cold steak if the service is terrible.

9Seven Executive Limousine Service: It’s our Pleasure to Serve you